Please see the FAQ section below immediate help, otherwise feel free to send me a message and I’ll do what I can to assist.
FAQ
When do updates arrive?
Story updates currently arrive every Friday at both Bronze and Gold levels. Gold subscribers have access to everything, Silver subscribers have access to the archive and Bronze updates, Bronze subscribers have access to the story published weekly under that level. Additional stories may also arrive as and when available for Silver and Gold subscribers.
What happens to Bronze level stories?
When a story is complete under the Bronze level there is an additional week provided to allow subscribers to read it before it is moved to the archive under Silver. Another new story then begins for Bronze readers.
Will my bank display the charge on statements?
Secure payment is made via PayPal, which accepts all recognized cards. This system then facilitates the subscription process. Statements should read payment made to BlokeRetail but depending on your own settings this may include further details pertaining to BradSmithson.co.uk
Can I cancel or upgrade/downgrade?
You can cancel, upgrade or downgrade your subscription at any time by logging in and viewing your account information.
Is payment secure?
Payments are managed via PayPal, which is globally recognized as a secure and easy-to-use platform.
Are stories published in other formats or available from other outlets?
Stories published at BradSmithson.co.uk may also be later published in digital formats and physical publications by the author. Subscription to BradSmithson.co.uk provides early and exclusive access to ongoing publications and stories can then be edited and published in other ways for a larger audience to enjoy.
I never received my email confirmation
Please check all spam and junk folders as “free” services such as Google and Yahoo! often fail to deliver emails that they arbitrarily consider “spam”. It’s also recommended that you whitelist the BradSmithson.co.uk domain with your mail provider so they don’t continue to remove communications from view. You should be able to find these settings in your mail account.
If the above information hasn’t answered your questions please use the form at the top to submit your questions. I will respond as soon as possible and assist however I can.
